HAP Supports Monitoring Visits for Quality of Care for Chronic Patients

To encourage effective implementation of the protocols for the prevention and treatment of non-communicable diseases, HAP is strengthening the capacities of the Operator of Health Care Services and Local Units of Healthcare by supporting monitoring visits of their specialists to selected healthcare centres in Tirana, Durrës, Elbasan, Berat, Korçë, and Shkodër. The visits aim to support healthcare centres in implementing treatment protocols and guidelines for diabetes, asthma, hypertension, dyslipidemia, and COPD.

Each monitoring visit follows a detailed program agreed upon in advance with the healthcare centre to be monitored. The monitoring team begins with presenting the purpose of the monitoring visit and the day’s agenda to the director and staff of the healthcare centre. It then proceeds with selecting patient files to be reviewed in line with the visit’s purpose.

The monitoring team continues with reviewing the selected files, observing consultation rooms, and conducting interviews with family doctors, nurses, and patients. The interviews enable the gathering of valuable opinions and ideas about the quality of care and adherence to protocols.

Finally, the monitoring team shares a summary of findings with the healthcare centre staff encouraging constructive discussion about measures for continuous improvement of service quality for chronic patients.

Monitoring visits are important for encouraging and motivating healthcare centre teams to improve the quality of care for chronic patients through the implementation of treatment protocols, leading to an improvement in the quality of life for these patients.