Testimonials

Since 2015, we have been collaborating with family doctors and nurses in over 100 primary healthcare centres in the regions of Fier, Dibër, Tiranë, Durrës, Shkodra, Berat, Elbasan, and Korça, where we have contributed to the improvement of the infrastructure, the supply of medical equipment, and the training of the medical team. It is a pleasure for us to witness the improvement in the daily clinical work and the increased quality of service offered to the Albanian population as a result of our support.

Dr. Bajram LamiFamily Doctor
Zall Mner Health Centre
Tirana Region

Thanks to the reconstruction of our healthcare centre, not only has the number of visits increased, but also the services offered to patients. We express endless gratitude, not only from the healthcare personnel but above all from the patients, to the Embassy of Switzerland, and the Swiss government for enabling this important investment in improving the healthcare infrastructure in our community.

Dr. Shkëndije KuçiHealthcare Centre Manager & Family Doctor
Vorë Socio-Health Centre
Tirana Region

HAP has been and continues to be a source of consistent support for our centre. Equipping all staff with medical kits has facilitated the execution of physical examinations and medical procedures and has been particularly helpful to nurses when catering to their patients. The training of the family medicine team and the provision of protocols and instruments for the 5 NCDs have given doctors the right orientation for the proper management of these diseases and have facilitated detection through relevant questionnaires that are very practical. Doctors now have a standardized follow-up plan, which helps prevent complications as patients are regularly monitored.

Eleni TafaHome Care Nurse
Gostima Healthcare Centre
Elbasan Region

The training on standard nursing procedures has enhanced my nursing skills, proving invaluable not only for me, but also for our patients. I now have greater professional confidence and feel more adept at explaining and performing nursing procedures, both in theory and in practice. Also, being equipped with the necessary tools for providing the service has enabled us to offer a more quality and dignified service to our patients.

Krisalda SauliPsychologist
Healthcare Centre No. 3
Fier Region

The training on the management of mental health disorders that HAP provided has been an excellent professional experience where I felt guided and supported. Following our training, significant changes occurred in the daily practice of our health centre, contributing to improved health conditions for our patients. They have often expressed their gratitude and confidence in the help they receive at the centre. Some have even referred and brought family members with mental health problems to us for recommendations and/or treatments.

Eriona PetroChief of Primary Healthcare Services
Local Unit of Healthcare Durrës

The implementation of updated protocols for managing NCDs, as well as the implementation of Home-Based Care services, which is to be extended to all 18 health centres in Durrës thanks to HAP’s technical and logistical support, have improved the quality of services provided to patients up to now, and have also led to a more accurate documentation approach. The planned and standardised provision of healthcare services at home, including all standard nursing procedures, is a crucial factor in increasing access to healthcare services for vulnerable patients.

Etleva QyliNurse
Bulgarec Healthcare Centre
Korça Region

The HAP Project has been a great support for us. We have been providing home care from the very beginning, but now, HAP has helped us adopt a new approach. Previously, we would visit the patient when a family member informed us that something was wrong. Now, we have a detailed work plan that is regularly updated according to the patient’s conditions and state. It is important to emphasise that all the nurses have grown professionally having been trained in advanced nursing procedures to better respond to the needs of these patients.