Call for: Service Provider to conduct the “Patient Satisfaction Index” Survey in Primary Health Care Services in Albania

Health for All (HAP) is a project of the Swiss Agency for Development and Cooperation (SDC) of the Swiss Government and is being implemented in Albania since 2015. Its overall goal is that the Albanian population benefit from better health due to improved primary health care (PHC) services.

Improve the quality of primary health care service is in the focus of the project, and this is achieved in close collaboration with MOHSP and subordinated structures, such as the Agency of Quality Assurance of Health and Social Care (AQAHSC), here and after the Agency.

In response to the request from the Agency to assess the patient satisfaction, as an indication to further improve the health system, HAP is looking for a service provider to conduct the “Patient Satisfaction Index” Survey in Primary Health Care Services in Albania.

The Terms of Reference (TORs) for this service can be found HERE.

The bidders for this service should submit to the HAP Centre the following documents.

  • A company CV demonstrating previous experience in surveys, facility-based is preferred, including electronic data collection using tablets
  • Developed activity plan and logistics aiming at reaching the objectives listed in the TORs
  • Financial offer in ALL, VAT (if VAT is applicable)/Tax included. Please refer to Annex A in the ToR-s.
  • CVs of key staff and assigned positions: Full CVs of Study Coordinator and Data Manager, demonstrating the ability to handle and qualitatively ensure the fulfillment of the above requirements. Short CVs of three field supervisors, demonstrating mainly similar works in the past
  • Company’s registration documents (NIPT, Extract of QKB, etc) and Certificate of tax liability, stating whether it is subject to VAT or not
  • A Document certifying that (your subject):
    • has met its fiscal obligations, issued by the Tax Administration.
    • has paid all social insurance obligations, issued by the Tax Administration
    • certification by the Tax Administration which indicates the annual turnover for the last 3 years.


The application package should be sent within 7th of September 2022, 4pm, in sealed envelopes (in hard copies and scanned in CD/USB) with clearly marked “Patient Satisfaction Index”, at the address:


HAP Centre

Rruga “Themistokli Germenji”, Pallati Helios, Kati II, Ap.5, Tirana, Albania


For any question related to this call, please write to the E-mail: within 30th of August 2022.